Returns & refunds
Every t-shirt is hand-printed when you order it — that's how we're able to personalize it for you. Here's what we do if something goes wrong.
Since they're made to order, we don't accept exchanges for size, color, or change of mind
Most of our t-shirts are printed specifically for your order — some, with your own text or photo. That's why we can't accept returns or exchanges because the size or color wasn't what you expected, because you changed your mind, or for text you yourself approved when ordering.
Double-check size, color, and personalization before you pay — the size guide on every product page can help you choose. If you'd prefer a roomier fit, consider sizing up.
If it arrived damaged, defective, or different from what you ordered
Message us within 7 calendar days of delivery, with:
- Your order number.
- A full photo of the garment.
- A clear photo of the issue.
We'll review the case and offer a reprint, a full or partial refund, or another reasonable solution — at no cost to you if the error was ours.
Slight color variations between screen, mockup, and physical garment don't count as a defect, and the final print position can vary slightly from the digital preview.
How to file a claim
Message us on WhatsApp or at lilmoments.co1@gmail.com. We answer you ourselves, not a bot.
Once a refund is approved, you will receive an email confirmation. The time it takes to appear will depend on your bank or payment provider.